Reference

Terms & Conditions That Protect Your Account

Every account on tellobet operates under a clear set of terms we've built around Indonesia's gaming landscape.

Account eligibility & age verificationPayment & withdrawal rulesData security & cookies policyYour rights & dispute channels

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What Our Terms Cover

tellobet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with tellobet is subject to terms that cover account creation, deposit and withdrawal processes, wagering rules, and prohibited conduct. We require identity verification before any withdrawal to prevent fraud and comply with local regulatory expectations where applicable. These terms apply to all lobby access—live

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casino tables, slot rooms, and sportsbook sections. Funds held in your account remain yours; we do not claim ownership of deposits or winnings. Where local law permits, your account may be restricted or suspended if conduct violates these terms. Access to specific games or payment methods
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depends on local law. We keep these terms updated; material changes are flagged in the Terms Centre within your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR TERMS

Contact Us About These Terms

HOW WE PROTECT YOUR AGREEMENT

Data Handling, Security & Your Rights

Identity verification

We collect your name, date of birth, phone number, and address to comply with account-security standards. This data is encrypted and retained for seven years after account closure, where local law permits.

Cookie policy

We use cookies to remember your login session, store your recent games, and track deposit/withdrawal history on your device. No third-party tracker sets cookies without your consent via the cookie banner.

Payment data

Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Each transaction is routed through encrypted payment gateways. We retain transaction records for tax and dispute purposes only.

Account access control

Two-factor authentication is optional but recommended. You can enable it in Security Settings to link your phone number. If you forget your password, we verify your identity before resetting it.

Data deletion requests

Write to [email protected] to request deletion of your personal data. We process such requests within 30 days, except where retention is required by law or to settle outstanding transactions.

Dispute resolution

If you believe we've violated these terms, open a dispute ticket in the Legal Centre of your account. Our compliance team investigates within five business days and emails you a full response.

Frequently Asked About Our Terms

If you breach core terms—such as using multiple accounts, attempting fraud, or wagering with funds not your own—we may suspend your account pending review. You'll receive an email explaining the breach. We may reinstate your account after a cooling-off period if the breach is minor, or close it permanently if the breach is severe.

Closing your account does not erase these terms. We retain transaction records and your identity data for seven years where local law permits, to comply with tax and anti-money-laundering rules. The terms remain binding on past transactions even after closure.

Yes. When you complete your first deposit, a checkbox asks you to accept these terms. You cannot proceed without checking it. You can always review the full text in the Legal Centre of your account at any time.

DANA, OVO and GoPay withdrawals typically clear within 1–2 minutes. QRIS transfers may take up to 30 minutes during peak hours. If your withdrawal hasn't arrived after one hour, contact live chat with your transaction ID and we'll investigate within the hour.

Material changes are flagged 14 days in advance in your account centre. Minor updates—such as support email addresses or game-provider names—take effect immediately. Continued play after 14 days signals your acceptance of changes.

Before your first withdrawal, we verify your name, date of birth, phone number, and address against your ID. DANA, OVO, GoPay and QRIS payments are routed to the registered phone number or email you linked during signup. No banking details are stored on our servers.

The complete terms are always available in the Legal Centre section of your account dashboard under Settings. You can download a PDF copy at any time. We also email a fresh copy if you request it via [email protected].

Terms & Conditions That Protect Your Account

Contact Us About These Terms

Data Handling, Security & Your Rights

Identity verification

Cookie policy

Payment data

Account access control

Data deletion requests

Dispute resolution

Frequently Asked About Our Terms

01 What happens if I break one of these terms?

02 Can I delete my account and these terms stop applying?

03 Do I have to agree to the full terms to deposit via DANA, OVO, GoPay or QRIS?

04 What if I think a withdrawal is taking too long?

05 Can these terms change while I have an active account?

06 What personal data must I give to withdraw?

07 Where can I find the full legal text if I want to read it in detail?

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